Effective Date: 16/03/2025

At shop.bitofy.xyz, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, we offer a straightforward refund process. Please read our Refund Policy carefully for detailed instructions and conditions.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Return Request: The refund request must be made within [X] days from the date of delivery.
• Condition of Product: The product must be unused, in its original packaging, and in the same condition as when it was received. Any items that have been opened, used, or damaged after delivery are not eligible for a refund.
• Proof of Purchase: You must provide a valid proof of purchase, such as an order number, receipt, or email confirmation.

Non-refundable Items

Some items are non-refundable, including but not limited to:

• Products marked as "final sale" or "non-returnable" on the product page.
• Gift cards.
• Personalized or customized items.
• Products with hygienic seals (e.g., cosmetics, personal care products) if the seal has been broken.

2. How to Request a Refund

If you wish to request a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team via email at contact@bitofy.xyz or call us at [Insert phone number] to initiate the refund process.
2. Provide Information: Include the following details in your request:
   • Order number
   • Product(s) you want to return
   • Reason for the return or refund request
3. Return the Product: If instructed to return the product, send it back to us using a trackable shipping service. You will be responsible for the return shipping cost unless the return is due to a defective or incorrect product.

Once we receive the returned product and verify that it meets the eligibility criteria, we will process your refund.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund request.

• Approved Refunds: If your return is approved, we will initiate the refund to your original payment method. Please note that the processing time for refunds may vary based on your payment method:
  • Cash on Delivery (COD): A bank transfer or other payment method will be provided to you for the refund.
  • Bkash, Nagad, Rocket Merchant: Your refund will be processed to the same mobile wallet account used for the original transaction.
  • Bank Transfers: Refunds to bank accounts will be processed through a direct bank transfer.
• Processing Time: Refunds typically take [X] to [Y] business days to process, depending on the payment method. You will receive a notification once the refund has been issued.
• Partial Refunds: In some cases, only partial refunds may be granted if an item is not in its original condition, is damaged, or has missing parts for reasons not due to our error.

4. Exchanges

We currently do not offer direct exchanges. If you would like to exchange a product for a different item, please follow the standard return and refund process, then place a new order for the desired item.

5. Shipping Costs

• Return Shipping: You are responsible for the cost of return shipping, except in cases where the product is defective, incorrect, or damaged. If your return qualifies for a free return, we will cover the return shipping costs.
• Original Shipping: The original shipping charges are non-refundable unless the return is due to a fault on our part (e.g., damaged, defective, or incorrect products).

6. Damaged or Defective Items

If you receive a product that is damaged or defective, please notify us within [X] days of receiving the product. In this case, we will provide you with a full refund, including the cost of return shipping, or send you a replacement product (at your discretion).

Please provide clear images or videos of the damage or defect when contacting customer support for faster processing of your claim.

7. Late or Missing Refunds

If you haven’t received your refund yet, please check the following:

• Bank Processing Time: It may take some time before your refund is officially posted by your bank or credit card company. Please check with your bank or payment provider for more information.
• Contact Us: If you’ve checked with your bank and still haven’t received your refund, please contact us at contact@bitofy.xyz.

8. Changes to This Refund Policy

We may update our Refund Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”. We encourage you to review this policy periodically to stay informed about our refund practices.

9. Contact Us

If you have any questions or concerns regarding our Refund Policy, or if you need assistance with a return or refund request, please contact us:

• Email: contact@bitofy.xyz
• Phone: [Insert contact number]
• Address: [Insert physical address]